It sounds as if the Airline industry could benefit from some Anger Resolution and Communication workshops. Mr. Slater, who sounds as if he is not alone with his frustrations within the airline industry, has probably been disgruntled for some time. It sounds as if he has been avoiding his emotions, pretending all is okay for a while, or if he did have an opening to talk to his company about his stresses and frustrations, he definitely did not feel as if he had been listened to. For Mr. Slater, who was coping with many stressors, that of his job (customer relations, lack of sleep, different time zone changes) as well as taking care of his elderly parents, he went past his point of no return and could not cope. This is something that we all have done at some point in time. As we are currently seeing this type of story in the news more often, it is imperative that businesses learn how to listen and problem solve with their employees. The better we feel about our selves, the better we can then serve others.
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